Returns & Exchanges Policy

At Manusher Bazaar, we aim to provide a fair and transparent process for handling returns and exchanges. This policy outlines the terms and conditions for returning or exchanging items purchased through our platform.

1. General Guidelines

1.1. The returns and exchanges process is governed by the individual policies of sellers. Buyers should review the seller’s return policy before making a purchase.

1.2. Sellers are encouraged to clearly communicate their return and exchange terms in their product listings.

2. Eligibility for Returns

2.1. Items must meet the following criteria to be eligible for return:

• The item is unused, undamaged, and in its original packaging.
• The return request is made within the timeframe specified by the seller.
• The item was received in a defective or damaged condition, or it does not match the description provided by the seller.

3. Return Process

3.1. Buyers must contact the seller directly to initiate a return request and provide proof of purchase along with photos of the item, if required.

3.2. Once the return request is approved, the buyer is responsible for shipping the item back to the seller unless otherwise agreed.

3.3. Buyers should retain the shipping receipt as proof of return.

4. Exchanges

4.1. Exchanges are subject to the seller’s policy and availability of the replacement item.

4.2. Buyers should communicate directly with the seller to request an exchange and follow the provided process.

5. Refunds

5.1. Refunds are processed as per the seller’s policy once the returned item is received and inspected.

5.2. Refunds may exclude shipping fees unless the item was defective or incorrectly described.

5.3. The timeline for refunds depends on the seller and the payment method used.

6. Non-Returnable Items

6.1. Certain items may not be eligible for return or exchange, including but not limited to:

• Perishable goods (e.g., food items).
• Customized or personalized products.
• Items marked as "Final Sale" or "Non-Returnable."

7. Disputes

7.1. In the event of a dispute between the buyer and seller regarding a return or exchange, both parties are encouraged to resolve the issue amicably.

7.2. Manusher Bazaar acts as a platform and is not directly responsible for disputes but may mediate if necessary.

8. Contact Us

If you have any questions or need assistance with returns and exchanges, please contact us at info@manusherbazaar.com.